Application Loader stuck at Authenticating with the iTunes store when uploading an iOS app

Question

We have been trying to submit an app to the iTunes store using Application Loader for three days and keep getting stuck at the  Authenticating with the iTunes store  step  We have read many forums  including stackoverflow  and tried what was suggested    making a new provisioning profile   using different or multiple versions of Application Loader changing proxy settings rebooting the Mac uploading at a different time of the day  etc     We have even left it running overnight and have not had success with getting past this step  Unfortunately  no feedback is given about what the issue may be  and we have not gotten any error messages  We have submitted multiple apps without any difficulty in the past but are completely stuck this time  How were you able to solve it

User · Answer

Check your firewall Network settings -  Check with network admin  usually they have blocked apple services unknowingly  Check your system data time    I had same sort of issue  I resolved it by getting direct access to internet   Also check Application Loader logs to see at which point it gets stuck

User · Answer

In 2020 Dec  the fix did finally worked for me was restarting my mac

User · Answer

It started to work after I closed Docker app

User · Answer

For me I was using Xcode 8 2 s application loader and fortunately I ve Xcode 7 2 as well so I used Xcode 7 2 s application loader and it s working

User · Answer

It might be a network issue  If you are running inside a virtual machine  e g  VMWare or VirtualBox   try setting the network adapter mode from the default NAT to Bridged

User · Answer

There is no magic fix  Itunes is just working bad  Lately is having more and more issues and it takes more and more to update and send an ipa to the store  I had this issue with AppLoader and Xcode organiser too and after trying multiple times it just went through

User · Answer

In my case  I hadn t agreed to the newest Developer Agreement  Just run Application Loader once  click on  Accept  to agree  then quit the Application Loader and the Upload to App Store should work fine

User · Answer

I ve tried all provided solutions with no luck and finally machine restart resolved the problem  as it pretty often happens with XCode issues

User · Answer

Changing network connection helped    Turned off wifi on my phone Enabled 3G Created HotSpot Connected my mac to the hotspot and got through the authetication issue

User · Answer

Another reason could be that you have changed the machine from which you re submitting the app  Or the user account on the machine  The new machine may lack the private key and or certificate for the App Store  Although a certificate with the correct name is displayed in Xcode   In this case  go to https   developer apple com -  certificates  use the plus sign     to add a new certificate  distribution   and follow the steps to request a certificate for the private key on your current machine  After installing the certificate  authentication may work

User · Answer

Just try a different Internet connection  I tried all the solutions above but none worked  However  when I tried using my cellular connection  instead of my DSL connection that stands behind a firewall   it worked immediately

User · Answer

This only started happening to me today  May 2017  and no answers in this thread solved my issue  The resolution for me was from here   https   forums developer apple com thread 76803  Open Terminal  Change to home directory   cd       Move the current transporter directory   mv  itmstransporter   old itmstransporter     Invoke the following file to let Transporter update itself     Applications Xcode app Contents Applications Application Loader app Contents itms bin iTMSTransporter    Wait till it updates  then open Xcode and attempt upload

User · Answer

Try answer mentioned in this Reference Link  it really worked for me and for others as well   Mentioning answer here as well  Open Terminal and run   cd   mv  itmstransporter   old itmstransporter    Applications Xcode app Contents Applications Application Loader app Contents itms bin iTMSTransporter     iTMSTransporter will then update itself  then you can try uploading in XCode again or via application loader

User · Answer

You may try to relogin your ITC account via Application Loader

User · Answer

I have also encounter the same issue  One possible solution is to go to Xcode - gt  Preferences - gt  Accounts and from the left menu select on App ID then click on the View Details and tap on the refresh button  while reloading you will get following error     The selected team s agent   ADMIN NAME  must agree to the latest   Program License Agreement    If you will not get above error  Following solution will not work   It means that you need to login into the developer account using Admin login and accept that latest agreement   Then you will be able to upload binary on the app store

User · Answer

I think I followed all the approaches given  but none worked for me  My own approach that seems to work for me is to go thru the initial steps to upload a binary  then  after selecting the binary  do NOT click Send  instead close the window  and in the new window that will appear  start anew  hopefully it will go thru

User · Answer

Dec 10th 2019  Xcode Version 11 2 1  MacOS X 10 15 1  I was facing exactly same issue yesterday and I thought it might be network issues  at least it looks like so  But this morning I had tried couple different networks and several VPN connections  none of them is working   The highest voted answer here asks me to reset a cache folder named  itmstransporter under my home dir  the run a program iTMSTransporter under a specific folder  but I can t find both of them    But soon I figured that it is the cache folder for the people who uses the legacy uploader program  Application Loader  which is deprecated by Apple and can be no longer found in Xcode 11  Then I found that the latest Xcode has located iTMSTransporter here     Applications Xcode app Contents SharedFrameworks ContentDeliveryServices framework itms bin iTMSTransporter   And its cache folder is here    Users your user name Library Caches com apple amp itmstransporter    I removed my existed cache folder  and run iTMSTransporter without any parameter  it soon started to output logs and download a bunch of files  and finished in 2 or 3 minutes  Then I tried again to upload my ipa file  it works     CONCLUTION    Either the old Application Loader  or the latest Xcode  uses a Java program iTMSTransporter to process the ipa file uploading  To function correctly  iTMSTransporter requires a set of jar files downloaded from Internet and cached in your local folder  If your cache is somehow broken  or doesn t exist at all  directly invoking iTMSTransporter with functional parameters such as --upload-app in our case  iTMSTransporter DOES NOT WARN YOU  NOR FIX CACHE BY ITSELF  it just gets stuck there  SAYS NOTHING AT ALL   Whoever wrote this iTMSTransporter  you seriously need to improve your programming sense   Invoking iTMSTransporter without any parameter fixes the cache  A functional cache is about 65MB  at Dec 10th 2019 with Xcode Version 11 2 1  11B500

User · Answer

my upload failed each time when I uncheck the  include bitcode  option when uploading  So I checked the  include bitcode  option and upload went well

User · Answer

I was stuck at  Authenticating with the iTunes Store  today  I had used the same version and build number as a previous submission  After I updated the build number  the upload went fine  I don t know if it s related  or if it was a coincidence

User · Answer

Using Xcode 12 3 Distribute App and xcodebuild both got stuck today at this point  I finally was able to solve this  Peeking around my system I found 3 versions of iTMSTransporter  Printing the version of each using   iTMSTransporter -version gives the following results    Applications Transporter app Contents itms bin  has version 2 0 0   Applications Xcode app Contents SharedFrameworks ContentDeliveryServices framework Versions A itms bin  has version 2 1 0   usr local itms bin  has version version 1 9 3   So it looks that old version in  usr local itms was used by Xcode  After deleting  usr local itms I was able to upload my binary within Xcode 12 2 and using the xcodebuild command line tool

User · Answer

I m running MacOS Mojave 10 14 6  Xcode 11 3 1 and Transporter 1 1 1  and always got stuck at the Authentication with App Store stage  no matter how long I wait  I tried uploading using Xcode  using xcrun altool  Transporter  nada  Finally I got it working by exporting the ipa file to a new Macbook  10 15 3  Xcode 11 3 1  Transporter 1 1 1   and used the Transporter app to upload it there  The key difference is the Transporter tool on my new Macbook asked for a 6-digit code as authentication while the old Macbook did not  I suspect the authentication token on my old device expired but the system didn t ask for a new one when trying to upload the app  I had 2-FA enabled  So I think forcing a manual re-authentication when you upload the app is the answer  the only other difference is the MacOS version  but I didn t test if it ll make a difference

User · Answer

You have to agree to a new sign up in Application Loader  Select  Application Loader  under the  Xcode -  Open Developer Tool  menu  the first menu to the right of the Apple in the menu bar   Once you open Application Loader there will be a prompt to agree to new terms and then to login again into your iTunes account  After this any upload method will work

User · Answer

I solved the problem by removing   Library Caches com apple amp itmstransporter  For safety  renaming will be better  cd   Library Caches mv com apple amp itmstransporter com apple amp itmstransporter old  Then  xcrun altool uploaded my ipa successfully  By the way  I m using Xcode 11 x  amp  12 2  macOS Catalina

User · Answer

Found the solution   I was uploading the build  Every activity went well except    Authenticating with the iTunes store      I disconnected my LAN cable and Connected my MAC with my mobile hotspot  and authentication problem was solved  If you have a limited internet plan then as soon as you pass authentication stage  again connect your LAN so that it will upload the app from you LAN cable s internet connection

User · Answer

Check your Firewall  If it is  On  then just Off it  then try

User · Answer

All i did was duplicate my Application Loader app in  Applications and   ran both Application loaders at the same time    this solution is out there  it used to work for me  but today not even that  what I did and worked is that  2 instances    uploading with XCode  organizer   Had to try a couple of times and it worked    hope this helps someone  this bug has been there for quite a lot of time now   an apple doesn t seem to care too much

User · Answer

Just wait longer  Do not cancel  As long as 30 minutes or more  Then you see  success  message   I got same problem more than a week  with exact same problem  and finally found the solution with hands-on experience of my own

User · Answer

Following worked for me     Open another instance of Application Loader    Select  Application Loader  under the  Xcode -  Open Developer Tool  menu   Agree  to the terms  After completing Step 2  First instance of Application Loader proceeded to the next step and build got submitted

User · Answer

Just wait  In a few minutes all will be ok

User · Answer

For those using beta versions of Xcode  just change the application name in the command to Xcode-beta app   cd   mv  itmstransporter   old itmstransporter    Applications Xcode-beta app Contents Applications Application Loader app Contents itms bin iTMSTransporter    Depending on your internet connection  the update may take some time  For me it was around 15 minutes

User · Answer

I had the same issue for months  I just removed hotspot shield and private tunnel applications from my computer and tried to upload my app and everything worked just fine  so I suggest if you have installed any VPN application on your computer  remove the application and then try uploading your app from either application loader or xcode s organizer

User · Answer

For me I tried almost all the suggestions given above but the problem still reoccurred after the first success in uploading to App store  Until I found this website  In summary  do the following   Open terminal Run this command         rm -rf    itmstransporter        Applications Xcode app Contents Applications Application    Loader app Contents itms bin iTMSTransporter       Note  this command which is different from others above  will delete your ITMSTansporter folder and create a new one and ensure that xcode is quitted before running this command   3  Start Xcode and all should be well

User · Answer

Today I ran into this issue  on Xcode 11 2 1 I solved it by going to Xcode -  Preferences -  Accounts -  Tapped on the  -  next to my Apple ID  then signed in again  This fixed it for me

User · Answer

The updated answer for Xcode 11 x x and Transporter application  open terminal    rm -rf    itmstransporter     Applications Transporter app Contents itms bin iTMSTransporter    Wait a while Problem solved

User · Answer

Not a proper answer but in my case  something completely strange  I was trying from last six hours using Transporter app  Application Loader and via Xcode but none of them was working  And suddenly I got an error message on the Transporter app that App with same version number is already available on Apple store  So App was uploaded but the progress status of the app  Transporter  Xcode  Application Loader  did not notify me  Try to change your network  if possible try with other system

User · Answer

Go to Preferences -  Accounts  remove your account and add it again  Then try uploading again and wait a few minutes

User · Answer

I tried everything above but nothing worked for me  I am using macOS Catalina  10 15 6 and it doesn t have  itmstransporter  Until I     I was uploading in US peak time-zone  So  I waited and tried again in the morning here  India  GMT  5 30  I cleared the cache of my laptop and re-added the account  Made another Archive   It took me 5 minutes total to upload the archive

[ios] Application Loader stuck at "Authenticating with the iTunes store" when uploading an iOS app

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