My prerelease app has been processing for over a week in iTunes Connect what gives

Question

I used Xcode 6 1 1 to upload a new version of a prerelease app to iTunes Connect so I could distribute it to my external beta testers  I ve done this with two versions of the same app previously and it worked fine   But this time  the upload was stuck in  Processing  state for over a week  I tried again  same version  new build number  and it s now been over 24 hours with no change   The app passed validation fine   What gives

User · Answer

I tried changing the Internal Testers option, tried changing other items on the app details page, and tried uploading several new binaries (with the same code, only changing the build number) over a 2-day period to no effect. I also contacted Apple through the iTunes Connect support link; they replied in less than 24 hours, but only to ask for more info (most of which I had already provided).

Finally, the fifth build I uploaded, two days later, went through in the normal few minutes and I was finally able to submit my app for review.

User · Answer

I have been having this same problem for a few days and many uploads  seemed to work when I logged out of apple developer portal on my PC  which I use instead of my Mac to view the portal  upload the new version via my Mac and log into the developer portal on the Mac I was using to upload the ipa  seemed to work straight away after that  guess apple just really hates Windows or being logged in from a different computer is a problem

User · Answer

Uploading the build with the Application Loader did the trick for me  If your current build is stuck in Processing  just create a new one with an incremented build number  and submit it via the Application Loader

User · Answer

There is another question which duplicates this one  I posted an answer how I solved this problem  Maybe it helps someone else too   Anyone else  39 s build for iTunes Connect taking longer times to process   In a nutshell  Build and upload with XCode 6 4 instead of XCode 7

User · Answer

I had a similar issue   Yesterday  I submitted an app build  1 03  using Xcode  it was around 6 PM and this morning it was still  Processing   in fact it is still  Processing    This morning around 10 30 AM I submitted a second build  1 04  using Xcode but that one also took too much time to change its status  so I submitted a third build  1 05  using Application Loader around noon  application loader gave me a warning about the app being too large to validate its API usage  the build is around 12 5 MB   it was just a warning so I submitted it and I m still waiting to for it to change status  2 16 PM    Of course  each time I bumped up the Build number  All the builds had Enable Bitcode set to NO   UPDATE  1 52 PM    The second build  1 0 4  just became available for TestFlight   UPDATE  4 43 PM    The third build  1 0 5   the one submitted with Application Loader just became available for TestFlight   My conclusion is that their servers are slower than before    maybe the volume of apps that are being processed has increased and the load of their systems is higher because there are new things to check for  bitcode  watch os stuff  etc

User · Answer

Actually it is the issue related to the app store  I have upload many build some time it takes time depend upon the size of the ipa and at which time you are uploading it to the App Store  Please use Application Loader 3 0 or higher to upload the build

User · Answer

Same issue for me    Upload app archives from Xcode  7 3 1   Connect to iTunesCo with both Chrome and Safari      20 august  v0 1 3   b0 0 1 -  upload done -  never appeared on iTunesCo 23 august  v0 1 4   b0 0 1 -  upload done -  processing on iTunesCo 23 august  v0 1 4   b0 0 2 -  upload done -  processing on iTunesCo 23 august  v0 1 4   b0 0 3 -  upload done -  never appeared on iTunesCo 24 august  v0 1 5   b0 0 1 -  upload done -  available 5min later   The way it works has no logic    So I agree with  teapen         don t wait for Apple  just increase build and upload again

User · Answer

I had the same problem with one of my apps  which is how I ended up finding this   In my case  I uploaded two of my apps at the same time  using Xcode 7 1   One of the apps passed through processing within an hour   The other one was still in processing almost 24 hours later   To get past this issue  I created a new archive with an incremented build number  and uploaded it using the application loader   I did not turn off bitcode   The version that I uploaded using the application loader took less than 20 minutes to get through processing  and I ve been able to submit my app for review   The version I submitted prior to this is still stuck in processing   At least in the case of my app  using application loader appears to have solved the issue

User · Answer

I m using xcode  my app usually took 1 - 2 minutes to be processed but today I waited for 15 minutes  What I did was increase the build  keep the version same and archive it again  And it went thru within 2 minutes while the previous build still stuck after an hour    My advise is don t wait for Apple  just increase build and upload again  Apple is too noble to admit their system has bug or mistake  Time is money

User · Answer

Solution is Wait for some hours Approximately 24 Hours  Your issue will be fixed at once  Apple is having bad times now a days  I hope they will soon fix everything

User · Answer

If you run into this issue now  it s an Apple issue  They are releasing a new version of iTunesConnect  A bunch of my builds had been getting stuck in Processing these past few days  Today  they were getting stuck on Uploaded  Multiple phone calls and different answers later  the new site was just released and my builds are showing as Processing or available for submission  Though  they all have a yellow warning icon next to them  Not sure what that is

User · Answer

The reason for that is that your build is missing something that apple servers is unable to determine   to solve this  make sure you have included all possible configuration needed for your app  and make sure you have added at least one of the launch images for every possible resolution  that was my case  I add an launch image for every device and did works   so  carefully check if you project is missing one of those settings or an image  and try  thanks

User · Answer

OSX  Disabling include app symbols to symbolicate crash report did the trick for me  I will store the dsym and symbolicate manually rather then waiting for them to solve their  NEW  itunesconnect release

User · Answer

The solution  as suggested by Apple Support in their response to a request for assistance  is to upload a new binary  I did this via XCode  same revision 1 4  but incremented the Build number from 1 to 2  and it processed almost immediately   If you get stuck in  Processing  purgatory  increment the Build number in XCode  Archive and Submit to the App Store again  If it doesn t process within 15 minutes  try again

User · Answer

I faced same issue  I uploaded ipa via Xcode7 and it get stuck for 48hrs  Number of times I mail to apple support but it won t work so I uploaded ipa multiple times  but no use then I made change in version number e g  2 2 33  to 2 3 1  and it works for me  So try at your side may be this will help you

User · Answer

Had the same problem using XCode 7 betta-5  Fixed by unchecking  Include bitcode  checkbox during archive uploading

User · Answer

I also had this issue - However it was for a completely different reason then any I have seen online  I realized that my app did not have the proper iOS Provisioning profile associated for app store release  I simply changed the build number  validated and resubmitted  Within 15 minutes  the new version was ready to be added as a current build  The previous two versions I tried to upload are both still processing   I am not sure why Apple does not tell you that there is an incorrect provisioning profile for the build to be uploaded  but this was my cure

User · Answer

I had the same issue  I tried making changes to  Internal Testers   No effect  I uploaded a new build using the Application Loader  Once the upload completed  the previous build changed from  Processing  to being available

User · Answer

I know its a bit late for answer but this is the first link appearing in google  and none of the above solutions were working for me    I was having the same problem i e after uploading build from application loader it stuck in processing  This happened many times  after hours of head banging I found that as soon as I close the application loader on my Mac  build status was changed     I hope this answer will help many

User · Answer

I submitted a new version of my app via Xcode 7 1 successfully  Then noticed the build was stuck in  Processing  longer than usual   I followed Scotch s suggestion by increasing the build number  while keeping the same version  and submitted again from Xcode  This time the new build became available for testing within 5 minutes   I was then able to select that build and clicked on Start testing  My internal testers received the notification emails and were able to test the new version via the Testflight app

User · Answer

Cocoapods  0 39 0 beta 4  was the issue for me so I moved to Carthage

User · Answer

I ran into this issue yesterday  I submitted multiple builds with a variety of different settings  What finally worked for me was submitting through Application Loader with no bitcode   I hope this helps someone avoid the headache I went through  Its been 24 hours and the apps submitted through Xcode are all still  processing   the one submitted through Application Loader was available within an hour or so

User · Answer

Look for an email containing something to this effect      Missing Info plist key - This app attempts to access privacy-sensitive   data without a usage description  The app s Info plist must contain an   NSAppleMusicUsageDescription key with a string value explaining to the   user how the app uses this data    Where the missing key could be any of a range of permissions  and may be something you re not even using  This comes up often for react-native applications especially   If you get such an email  follow the advice regarding the Info plist key and then resubmit the app

User · Answer

I m loathe to add another answer to this already overcrowded question  but it might be of use to someone   I found that if a  release  already had a build assigned when I uploaded a new one  clearing the existing build and attempting to select the new one always showed it as  processing    However  if I removed the old build and saved then refreshed the page  the new build could be selected

User · Answer

I got this message from App Store Developer Support  2016-01-02       Be aware that it can take up to 24 hours for a build to fully process   through our system and become available for use  If a build does not   finish processing in 24 hours  this can typically be resolved by   submitting the build again with a higher build number    Not much of an answer  nothing about why it can take so long time   but it s the answer Apple is giving us

User · Answer

I was facing this issue  It solved when I logged in into iTunes Connect in Chrome browser than Safari  My app was in processed state already

User · Answer

Go to  Resources  amp  Help  in iTunes Connect  Select  Contact Us  and follow the wizard  I don t think anyone other than Apple can answer this  And this is what we have done in a similar situation in the past

User · Answer

So I experienced this yesterday  22 feb  17   I tried uploading the build via Xcode  8 2  multiple times  it showed  Processing   Then I tried it with the application loader  still the same  I just had to wait for  12 hours to have it spam me with processing done emails    So yeah  it s not you  it s them

User · Answer

I have a theory on this bug  which happened to me a few times as well   What I think happens  if you are logged into iTunesConnect  then the web page will query the database for available builds  This querying could possibly interfere with the creation of new builds   What I did was  Log off from iTunesConnect on all your web browsers  Increase the build nr in Xcode  make an Archive  and upload it   Then  resist the temptations to log into iTunesConnect to check on the status  Wait at least an hr before logging on   When I did finally log on to iTunesConnect  I found my binaries sitting there  and waiting for me

User · Answer

We had a similar issue  Uploaded builds were queueing up and it simply said  Processing  with the popup help     After builds are uploaded they will go through a processing state before they can be used     Days passed   Selecting  Internal Testers   making a change  and saving seemed to immediately clear the queue  The latest build was now active and available for testing  I ve done this twice with two different apps now   Update  At this point  all bets are off  It seems  processing  happens when Apple quietly upgrades iTunes Connect and there s nothing you can do about it   On September 23  2015 iTunes Connect didn t accept any uploads for nearly 24 hours  The  Internal Testers  trick didn t work  Eventually bumping the version number  to avoid  duplicate binary  error  and re-submitting worked    The next day  Surprise  iTunes Connect was completely changed  I guess we were all looking at a dead site while they brought up the new version in the background     In our case we can still see dozens of  failed  uploads still sitting in the  processing  state  Oh well   Some people report using Application Loader works better than Xcode for submitting builds to iTunes Connect  You can find it inside Xcode now  under the Xcode menu  Open Developer Tool  item   Sometimes this works  Sometimes it doesn t  Your milage may vary

[ios] My prerelease app has been "processing" for over a week in iTunes Connect, what gives?

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