Thank you for planting a seed, Cel! I've been struggling with this for hours, finally got it. I was counting a text field, oops, calculation failed.
Created 2 helper columns in my raw data, each resulting in 1 if condition met, 0 if not. Then pulled each into a pivot column, mine are called, "Inbd" (for Inbound), "Back", where "Back" is a return to sending facility, so in reality the total is one trip, not 2 trips, i.e., back is a subset of inbound and not every inbd has a back (obviously). Trying to calculate in the pivot table so I can sort on the field the rate of back to inbound for each sending facility.
For my calculated field I used: =IFERROR(IF(Pvt_Back>0,Pvt_Back/Pvt_Inbd,0),0)
So: if we sent back to sending some number of times greater than 0, divide Back/Inbd to give me a rate; if equal to 0, then 0; if Inbd = 0, then 0 to avoid Div/0 error.
Thanks again!! :)