[sql] How to include "zero" / "0" results in COUNT aggregate?

You want an outer join for this (and you need to use person as the "driving" table)

SELECT person.person_id, COUNT(appointment.person_id) AS "number_of_appointments"
FROM person 
  LEFT JOIN appointment ON person.person_id = appointment.person_id
GROUP BY person.person_id;

The reason why this is working, is that the outer (left) join will return NULL for those persons that do not have an appointment. The aggregate function count() will not count NULL values and thus you'll get a zero.

If you want to learn more about outer joins, here is a nice tutorial: http://sqlzoo.net/wiki/Using_Null

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