Error 1920 service failed to start Verify that you have sufficient privileges to start system services

Question

We have created a custom windows service  The deployment package is done in InstallShield and the installation prompts for the user name and password for the service Log On account   We have had no issues at all installing on various Windows 7  Professional  and Windows 8 machines  but we get the 1920 error when trying to deploy to a Windows 7 Ultimate machine  We have not yet confirmed whether the issue is to do with the OS or the specific machine that we are trying to install this on   The installer is always run by right-clicking and  Run as Administrator   and the users  both  the user running the installer and the Logon User for which the credentials are supplied  are administrators on the machine  Usually the logged in user installing the service  and the Logon user running the service are the same   Here are the things we have tried    Verified the Logon user is a member of Administrators  Verified the user account settings are exactly the same as another machine where it works  Verified from Control Panel - Administrative tools - Local Security Policy - Local Policies - Security Options   that these again match machine where it works  Ensured that all windows updates have been applied  Verified that the Windows Management Instrumentation Service is running  Restarted it  Rebooted the machine  then tried again  Added  generatePublisherEvidence  element in the service configuration file   Service failed to start error 1920    But none of the above work   Hope that someone else has come across a similar issue and has a fix    UPDATE   I have also tried the following    Open SecPol msc Navigate to Local Policies User Rights Assigment Find  Log on as a service  policy and add the service account

User · Answer

Make sure all services windows are closed before starting install uninstall

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Check service dependencies if they are disabled   Set those dependencies to Automatic  Start them and it should work

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I found this answer on another site but it definitely worked for me so I thought I would share it   In Windows Explorer  Right Click  on the folder OfficeSoftwareProtection Platform from C  Program Files Common Files Microsoft Shared and Microsoft from C  Program data this is a hidden folder  Properties   Security   Edit   Add   Type Network Service   OK   Check the Full control box   Apply and OK   In Registry Editor  regedit exe   Go to HKEY CLASSES ROOT AppID registry  Right Click on the folder   Permissions   Add   Type   NETWORK SERVICE    OK   Check Full Control   Apply   OK  I found this response here    https   social technet microsoft com Forums windows en-US 5dda9b0b-636f-4f2f-8e50-ad05e98ab22d error-1920-service-office-software-protection-platform-osppsvc-failed-to-start-verify-that-you forum officesetupdeployprevious  Which was originally a method discovered by Jennifer Zhan

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I also had the same issue  I fixed this by installing the  NET framework version 4 5

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In my case  the service failed to start because I didn t set Platform  x64  in the wix file  I saw these errors in Event Viewer   Service cannot be started  System BadImageFormatException  Could not load file or assembly  SOME LIBRARY FILE  Version 5 0 0 0  Culture neutral  PublicKeyToken 33345856ad364e35  or one of its dependencies   I tried checking the bitness of all service related files using CorFlags exe  When I changed my installer to be 64 bit  everything started working fine

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Open Event Viewer go to window logs- Application and look at the errors prior to this error it will give you the actual error you looking to solve

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Workaround  This is a problem we have observed too  in Windows Server 2012 R2  I haven t found a reason or solution yet  Here is my work around   During installation while error is shown  go to Services msc  Find the service which throws the error  then re-enter the password in the service s log-in information  Then  hit  retry  in setup  It works    The error will not be shown for same user again  But will be shown for a different user

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I had this issue while testing software  Drivers were not signed   Tip for me was  in cmd line   administrator  bcdedit  set TESTSIGNING ON  and reboot the machine  shutdown -r -t 5

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In my case I had to delete the services in my installshield project and start from square one   My original service components were added manually and I couldn t get them working  the only error I was getting was the same  Error 1920 service failed to start  Verify that you have sufficient privileges to start system services   that you were getting   After deleting my components  I re-added them using the component wizard      I actually had to create two new components   One was of type  Install Service         The other component I had to add was of  Control Service  type       I had to choose the service that I had setup when I added the Install Service component   After that it worked  even though nothing looked differently from the components I had added manually   Installshield must do something behind the scenes when it wires up the service components with the component wizard   All of this was with Install Shield 2016

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1920 is a generic error code that means the service didn t start   My hunch is this   http   blog iswix com 2008 09 different-year-same-problem html  To confirm  with the installer on the abort  retry  ignore  cancel  dialog up    go into services msc and set the username and password manually   If you get a message saying the user was granted logon as service right  try hitting retry on the MSI dialog and see if it starts   It could also be missing dependencies or exceptions being thrown in your code

[windows] Error 1920 service failed to start. Verify that you have sufficient privileges to start system services

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