Damir is correct,
Your subquery needs to ensure that dps_user.id equals um.profile_id, otherwise it will grab the top row which might, but probably not equal your id of 'u162231993'
Your query should look like this:
SELECT u.id, mbg.marker_value
FROM dps_user u
LEFT JOIN
(SELECT TOP 1 m.marker_value, um.profile_id
FROM dps_usr_markers um (NOLOCK)
INNER JOIN dps_markers m (NOLOCK)
ON m.marker_id= um.marker_id AND
m.marker_key = 'moneyBackGuaranteeLength'
WHERE u.id = um.profile_id
ORDER BY m.creation_date
) MBG ON MBG.profile_id=u.id
WHERE u.id = 'u162231993'