I was getting the same error while connecting my "hr" user of ORCLPDB which is a pluggable database.
First, get hostname and port number by typing a command lsnrctl status
on windows command prompt. In my case, it was 127.0.0.1 with port number as 1521
Second, enter the below command with your hostname and port number:
sqlplus username/password@HostName:Port Number/PluggableDatabaseName.
For example:
sqlplus hr/[email protected]:1521/ORCLPDB.