How do you make sure email you send programmatically is not automatically marked as spam

Question

This is a tricky one and I ve always relied on techniques  such as permission-based emails  i e  only sending to people you have permission to send to  and not using blatantly spamish terminology   Of late  some of the emails I send out programmatically have started being shuffled into people s spam folder automatically and I m wondering what I can do about it   This is despite the fact that these particular emails are not ones that humans would mark as spam  specifically  they are emails that contain license keys that people have paid good money for  so I don t think they re going to consider them spam  I figure this is a big topic in which I am essentially an ignorant simpleton

User · Answer

It sounds like you are depending on some feedback to determine what is getting stuck on the receiving end. You should be checking the outbound mail yourself for obvious "spaminess".

Buy any decent spam control system, and send your outbound mail through it. If you send any decent volume of mail, you should be doing this anyhow, because of the risk of sending outbound viruses, especially if you have desktop windows users.

Proofpoint had spam + anti-virus + some reputation services in a single deployment, for example. (I used to work there, so I happen to know this off the top of my head. I'm sure other vendors in this space have similar features.) But you get the idea. If you send your mail through a basic commerical spam control setup, and it doesn't pass, it shouldn't be going out of your network.

Also, there are some companies that can assist you with increasing delivery rates of non-spam, outbound email, like Habeas.

User · Answer

Confirm that you have the correct email address before sending out emails  If someone gives the wrong email address on sign-up  beat them over the head about it ASAP   Always include clear  how to unsubscribe  information in EVERY email  Do not require the user to login to unsubscribe  it should be a unique url for 1-click unsubscribe   This will prevent people from marking your mails as spam because  unsubscribing  is too hard

User · Answer

Google has a tool and guidelines for this  You can find them on   https   postmaster google com  Register and verify your domain name and Google provides an individual scoring of that IP-address and domain   From the bulk senders guidelines   Authentication ensures that your messages can be correctly classified  Emails that lack authentication are likely to be rejected or placed in the spam folder  given the high likelihood that they are forged messages used for phishing scams  In addition  unauthenticated emails with attachments may be outrightly rejected  for security reasons   To ensure that Gmail can identify you    Use a consistent IP address to send bulk mail  Keep valid reverse DNS records for the IP address es  from which you send mail  pointing to your domain  Use the same address in the  From   header on every bulk mail you send  We also recommend the following  Sign messages with DKIM  We do not authenticate messages signed with keys using fewer than 1024 bits  Publish an SPF record  Publish a DMARC policy

User · Answer

In the UK it s also best practice to include a real physical address for your company and its registered number   That way it s all open and honest and they re less likely to manually mark it as spam

User · Answer

To allow DMARC checks for SPF to pass and also be aligned when using sendmail  make sure you are setting the envelope sender address  -f or -r parameter  to something that matches the domain in the From  header address   With PHP   Using PHP s built-in mail   function without setting the 5th paramater will cause DMARC SPF checks to be unaligned if not done correctly  By default  sendmail will send the email with the webserver s user as the RFC5321 MailFrom   Return Path header   For example  say you are hosting your website domain com on the host com web server  If you do not set the additional parameters parameter   mail  to  subject  message  headers      Wrong way   The email recipient will receive an email with the following mail headers   Return-Path   lt your-website-user server host com gt  From   lt your-website-user domain com gt    Even though this passes SPF checks  it will be unaligned  since domain com and host com do not match   which means that DMARC SPF check will fail as unaligned   Instead  you must pass the envelope sender address to sendmail by including the 5th parameter in the PHP mail   function  for example   mail  to  subject  message  headers   -r bounce email domain com       Right way   In this case  the email recipient will receive an email with the following mail headers   Return-Path   lt bounce email domain com gt  From   lt your-website-user domain com gt    Since both of these headers contain addresses from domain com  SPF will pass and also be aligned  which means that DMARC will also pass the SPF check

User · Answer

The intend of most of the programmatically generated emails is generally transactional  triggered or alert n nature- which means these are important emails which should never land into spam  Having said that there are multiple parameters which are been considered before flagging an email as spam  While Quality of email list is the most important parameter to be considered  but I am skipping that here from the discussion because here we are talking about important emails which are sent to either ourself or to known email addresses  Apart from list quality  the other 3 important parameters are   Sender Reputation Compliance with Email Standards and Authentication  SPF  DKIM  DMARC  rDNS  Email content  Sender Reputation   Reputation of Sending IP address   Reputation of Return Path Envelope domain   Reputation of From Domain  There is no straight answer to what is your Sender Reputation  This is because there are multiple authorities like SenderScore  Reputation Authority and so on who maintains the reputation score for your domain  Apart from that ISPs like Gmail  Yahoo  Outlook also maintains the reputation of each domain at their end  But  you can use free tools like GradeMyEmail to get a 360-degree view of your reputation and potential problems with your email settings or any other compliance-related issue too  Sometimes  if you re using a new domain for sending an email  then those are also found to land in spam  You should be checking whether your domain is listed on any of the global blocklists or not  Again GradeMyEmail and MultiRBL are useful tools to identify the list of blocklists  Once you re pretty sure with the sender reputation score  you should check whether your email sending domain complies with all email authentications and standards   SPF DKIM DMARC Reverse DNS  For this  you can again use GradeMyEmail or MXToolbox to know the potential problems with your authentication  Your SPF  DKIM and DMARC should always PASS to ensure  your emails are complying with the standard email authentications  Here s an example of how these authentications should look like in Gmail   Similarly  you can use tools like Mail-Tester which scans the complete email content and tells the potential keywords which can trigger spam filters

User · Answer

one of my application s emails was constantly being tagged as spam   it was html with a single link  which i sent as html in the body with a text html content type   my most successful resolution to this problem was to compose the email so it looked like it was generated by an email client   i changed the email to be a multipart alternative mime document and i now generate both text plain and text html parts   the email no longer is detected as junk by outlook

User · Answer

I always use  https   www mail-tester com   It gives me feedback on the technical part of sending an e-mail  Like SPF-records  DKIM  Spamassassin score and so on  Even though I know what is required  I continuously make errors and mail-tester com makes it easy to figure out what could be wrong

User · Answer

Use email authentication methods  such as SPF  and DKIM to prove that your emails and your domain name belong together  and to prevent spoofing of your domain name  The SPF website includes a wizard to generate the DNS information for your site   Check your reverse DNS to make sure the IP address of your mail server points to the domain name that you use for sending mail   Make sure that the IP-address that you re using is not on a blacklist  Make sure that the reply-to address is a valid  existing address   Use the full  real name of the addressee in the To field  not just the email-address  e g   John Smith   lt john blacksmiths-international com gt      Monitor your abuse accounts  such as abuse yourdomain com and postmaster yourdomain com  That means - make sure that these accounts exist  read what s sent to them  and act on complaints   Finally  make it really easy to unsubscribe  Otherwise  your users will unsubscribe by pressing the spam button  and that will affect your reputation   That said  getting Hotmail to accept your emails remains a black art

User · Answer

I hate to tell you  but I and others may be using white-list defaults to control our filtering of spam   This means that all e-mail from an unknown source is automatically spam and diverted into a spam folder    I don t let my e-mail service delete spam  because I want to always review the arrivals for false positives  something that is pretty easy to do by a quick scan of the folder    I even have e-mail from myself go to the spam bucket because  1  I usually don t send e-mail to myself and  2  there are spammers that fake my return address in spam sent to me   So to get out of the spam designation  I have to consider that your mail might be legitimate  from sender and subject information  and open it first in plaintext  my default for all incoming mail  spam or not  to see if it is legitimate   My spam folder will not use any links in e-mails so I am protected against tricky image links and other misbehavior   If I want future arrivals from the same source to go to my in box and not be diverted for spam review  I will specify that to my e-mail client   For those organizations that use bulk-mail forwarders and unique sender addresses per mail piece  that s too bad   They never get my approval and always show up in my spam folder  and if I m busy I will never look at them   Finally  if an e-mail is not legible in plaintext  even when sent as HTML  I am likely to just delete it unless it is something that I know is of interest to me by virtue of the source and previous valuable experiences   As you can see  it is ultimately under an users control and there is no automated act that will convince such a system that your mail is legitimate from its structure alone   In this case  you need to play nice  don t do anything that is similar to phishing  and make it easy for users willing to trust your mail to add you to their white list

User · Answer

I would add    Provide real unsubscription upon click on  Unsubscribe   I ve seen real newsletters providing a dummy unsubscription link that upon click shows   has been unsubscribed successfully  but I will still receive further newsletters

User · Answer

You can tell your users to add your From address to their contacts when they complete their order  which  if they do so  will help a lot   Otherwise  I would try to get a log from some of your users  Sometimes they have details about why it was flagged as spam in the headers of the message  which you could use to tweak the text   Other things you can try    Put your site name or address in the subject Keep all links in the message pointing to your domain  and not email com  Put an address or other contact information in the email

User · Answer

First of all  you need to ensure the required email authentication mechanisms like SPF and DKIM are in place  These two are prominent ways of proving that you were the actual sender of an email and it s not really spoofed  This reduces the chances of emails getting filtered as spam   Second thing is  you can check the reverse DNS output of your domain name against different DNSBLs  Use below simple command on terminal       dig a  short  domain-name   blacklist-domain-name       ie   dig a  short example com dsn rfc-clueless org    gt  127 0 0 2   In the above examples  this means your domain  example com  is listed in blacklist but due to Domain Setting Compliance rfc-clueless org list domain which has compliance issue     note  I prefer multivalley and pepipost tool for checking the domain listings   The from address reply-to-id should be proper  always use visible unsubscribe button within your email body  this will help your users to sign out from your email-list without killing your domain reputation

User · Answer

Yahoo uses a method called Sender ID  which can be configured at The SPF Setup Wizard and entered in to your DNS   Also one of the important ones for Exchange  Hotmail  AOL  Yahoo  and others is to have a Reverse DNS for your domain   Those will knock out most of the issues   However you can never prevent a person intentionally blocking your or custom rules

User · Answer

It could very well be the case that people who sign up for your service are entering emails with typing mistakes that you do not correct  For example  chris gmial com -or- james hotnail com   And such domains are configured to be used as spamtraps which will automatically flag your email server s IP and or domain and hurt its reputation   To avoid this  do a double-check for the email address that is entered upon your product subscription  Also  send a confirmation email to really ensure that this email address is 100  validated by a human being that is entering the confirmation email  before you send them the product key or accept their subscription  The verification email should require the recipient to click a link or reply in order to really confirm that the owner of the mailbox is the person who signed up

User · Answer

I ve found that using the recipients real first and last name in the body is a sure fire way of getting through a spam filter

User · Answer

I have had the same problem in the past on many sites I have done here at work  The only guaranteed method of making sure the user gets the email is to advise the user to add you to there safe list  Any other method is really only going to be something that can help with it and isn t guaranteed

User · Answer

Sign up for an account on as many major email providers as possible  gmail yahoo hotmail aol etc   If you make changes to your emails  either major rewording  changes to the code that sends the emails  changes to your email servers  etc  make sure to send test messages to all your accounts and verify that they are not being marked as spam

User · Answer

The most important thing you can do is to make sure that the people you are sending email to are not likely going to hit the  Spam  button when they receive your email  So  stick to the following rules of thumb    Make sure you have permission from the people you are sending email to  Don t ever send email to someone who did not request it from you  Clearly identify who you are right at the top of each message  and why the person is receiving the email  At least once a month  send out a reminder email to people on your list  if you are running a list   forcing them to opt back in to the list in order to keep receiving communications from you  Yes  this will mean your list gets shorter over time  but the up-side is that the people on your list are  bought in  and will be less likely to flag your email  Keep your content highly relevant and useful  Give people an easy way to opt out of further communications  Use an email sending service like SendGrid that works hard to maintain a good IP reputation  Avoid using short links - these are often blacklisted    Following these rules of thumb will go a long way

User · Answer

In addition to all of the other answers  if you are sending HTML emails that contain URLs as linking text  make sure that the URL matches the linking text  I know that Thunderbird automatically flags them as being a scam if not   The wrong way   Go to your account now   lt a href  http   www paypal com phishers-anonymous org   gt http   www paypal com lt  a gt    The right way   Go to your account now   lt a href  http   www yourdomain org   gt http   www yourdomain org lt  a gt    Or use an unrelated linking text instead of a URL    lt a href  http   www yourdomain org   gt Click here to go to your account lt  a gt

User · Answer

You may consider a third party email service who handles delivery issues    Exact Target Vertical Response Constant Contact Campaign Monitor Emma Return Path IntelliContact SilverPop

User · Answer

A few bullet points from a previous answer    Most important  Does the sender address   From   belong to a domain that runs on the server you send the E-Mail from  If not  make it so  Never use sender addresses like xxx gmail com  User reply-to if you need replies to arrive at a different address  Is your server on a blacklist  e g  check IP on spamhaus org   This is a possibility when you re on shared hosting when neighbours behave badly   Are mails filtered by a spam filter  Open an account with a freemailer that has a spam folder and find out  Also  try sending mail to an address without any spam filtering at all   Do you possibly need the fifth parameter  -f  of mail   to add a sender address   See mail   command in the PHP manual  If you have access to log files  check those  of course  Do you check the  from   address for possible bounce mails   Returned to sender    You can also set up a separate  errors-to  address

User · Answer

Delivering email can be like black magic sometimes   The reverse DNS is really important     I have found it to be very helpful to carefully track NDRs   I direct all of my NDRs to a single address and I have a windows service parsing them out  Google ListNanny    I put as much information from the NDR as I can into a database  and then I run reports on it to see if I have suddenly started getting blocked by a certain domain   Also  you should avoid sending emails to addresses that were previously marked as NDR  because that s generally a good indication of spam   If you need to send out a bunch of customer service emails at once  it s best to put a delay in between each one  because if you send too many nearly identical emails to one domain at a time  you are sure to wind up on their blacklist   Some domains are just impossible to deliver to sometimes   Comcast net is the worst     Make sure your IPs aren t listed on sites like http   www mxtoolbox com blacklists aspx

User · Answer

You need a reverse DNS entry  You need to not send the same content to the same user twice  You need to test it with some common webmail and email clients  Personally I ran mine through a freshly installed spam assassin  a trained spam assassin  and multiple hotmail  gmail  and aol accounts   But have you seen that spam that doesn t seem to link to or advertise anything  That s a spammer trying to affect your Bayesian filter  If he can get a high rating and then include some words that would be in his future emails it might be automatically learned as good   So you can t really guess what a user s filter is going to be set as at the time of your mailing   Lastly  I did not sort my list by the domains  but randomized it

[email] How do you make sure email you send programmatically is not automatically marked as spam?

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