I want to build a web-based knowledge base system for our call center. To save some development time, I am looking for a open source. Does anybody know any good one out there?
This question is related to
open-source
knowledge-management
Also, consider GForge.
I have used phpMyFAQ and found it to be very good.
How about one of the many wikis?
Kenny: I've used FlexWiki & ScrewTurn (abandoned).
someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.
I heard of RTM (The RT FAQ Manager). Never used it, however.
How about one of the many wikis?
Kenny: I've used FlexWiki & ScrewTurn (abandoned).
someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.
Here comes another vote in favor of PHPKB knowledge base software. We came to know about PHPKB from this post on StackOverflow and bought it as recommended by Julien and Ricardo. I am glad to inform that it was a right decision. Although we had to get certain features customized according to our needs but their support team exceeded our expectations. So, I just thought of sharing the news here. We are fully satisfied with PHPKB knowledge base software.
In addition to MediaWiki that was mentioned by Kenny, you might also look at MoinMoin.
Choosing between MediaWiki and MoinMoin can be a bit tough. Here are some points to consider:
Fairly easy to set up.
Made soley for wikipedia. Thus it can be a bit of a pain to customize how you like it.
Huge amount of plugins and third party modules available.
Can be a pain to install.
There are a huge amount of other wikis available, but those are the main two I would consider.
I heard of RTM (The RT FAQ Manager). Never used it, however.
Here comes another vote in favor of PHPKB knowledge base software. We came to know about PHPKB from this post on StackOverflow and bought it as recommended by Julien and Ricardo. I am glad to inform that it was a right decision. Although we had to get certain features customized according to our needs but their support team exceeded our expectations. So, I just thought of sharing the news here. We are fully satisfied with PHPKB knowledge base software.
I have used phpMyFAQ and found it to be very good.
Also, consider GForge.
I have used phpMyFAQ and found it to be very good.
Since I don't have enough reputation points to comment on Bruno Shine's answer, I'll add this note as a new answer.
KBPublisher 2.0 is still available on Sourceforge: http://sourceforge.net/projects/kbpublisher/
The project hasn't been updated for years. I've been running it since v1.9 or something, and it works fine.
Also, consider GForge.
I believe that phpMyFAQ is the most useful KB I have seen so far ( from open-source ). It is simple, straight-forward KB software, is it PHP => can be easily installed on any server and can be customized if you know a bit of php. In addition it is made simple enough but with correct priorities and logic. I suggest to install it and play with it, I did and I decided to stay with this KB.
I have used phpMyFAQ and found it to be very good.
In addition to MediaWiki that was mentioned by Kenny, you might also look at MoinMoin.
Choosing between MediaWiki and MoinMoin can be a bit tough. Here are some points to consider:
Fairly easy to set up.
Made soley for wikipedia. Thus it can be a bit of a pain to customize how you like it.
Huge amount of plugins and third party modules available.
Can be a pain to install.
There are a huge amount of other wikis available, but those are the main two I would consider.
Based on my personal experience with this knowledge base software, I would also like to join 'Julien H.' in suggesting PHPKB from http://www.knowledgebase-script.com
Personally I believe its one of the best. Many features, continously developed, excellent support & the GUI is just simple & great.
How about one of the many wikis?
Kenny: I've used FlexWiki & ScrewTurn (abandoned).
someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.
Also, consider GForge.
I heard of RTM (The RT FAQ Manager). Never used it, however.
I believe that phpMyFAQ is the most useful KB I have seen so far ( from open-source ). It is simple, straight-forward KB software, is it PHP => can be easily installed on any server and can be customized if you know a bit of php. In addition it is made simple enough but with correct priorities and logic. I suggest to install it and play with it, I did and I decided to stay with this KB.
Based on my personal experience with this knowledge base software, I would also like to join 'Julien H.' in suggesting PHPKB from http://www.knowledgebase-script.com
Personally I believe its one of the best. Many features, continously developed, excellent support & the GUI is just simple & great.
Since I don't have enough reputation points to comment on Bruno Shine's answer, I'll add this note as a new answer.
KBPublisher 2.0 is still available on Sourceforge: http://sourceforge.net/projects/kbpublisher/
The project hasn't been updated for years. I've been running it since v1.9 or something, and it works fine.
In addition to MediaWiki that was mentioned by Kenny, you might also look at MoinMoin.
Choosing between MediaWiki and MoinMoin can be a bit tough. Here are some points to consider:
Fairly easy to set up.
Made soley for wikipedia. Thus it can be a bit of a pain to customize how you like it.
Huge amount of plugins and third party modules available.
Can be a pain to install.
There are a huge amount of other wikis available, but those are the main two I would consider.
How about one of the many wikis?
Kenny: I've used FlexWiki & ScrewTurn (abandoned).
someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.
Source: Stackoverflow.com