I know of osTicket, are there any other more compelling help ticket systems?
My company wants to use one and I am researching them now.
I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work.
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Howabout Bugzilla. Open source and what Mozilla uses.
I like eTicket Support, is very simple to use and install.
There is good information on Wikipedia at
Personally, I'm fond of Trac, which has the capability of integrating with subversion, so when you check in a file, if you say something like...
$ svn ci -m "automatically fix any broken dates in the input. fixes #87"
....then Trac will automatically add this comment and close bug #87 for you.
It absolutely depens on what your goals are. The Bugzilla and Trac systems mentioned are nice but geared towards bug tracking, which is just very different from a tool you'd want to use in a helpdesk-type setup where end users would raise incidents.
If the latter is what you are looking for I'd suggest you take a look at OTRS which is a very capable trouble ticketing system. It also has ITSM extensions, which makes it able to support ITIL processes if you need to.
OTRS, Cerberus
I recommend OTRS, its very easily customizable, and we also use it for hundreds of employees (University).
Here are a couple that look pretty decent:
"Best" helpdesk system is very subjective, of course, but I recommend Request Tracker (aka RT).
It has a default workflow built in, but is easily configured for alternate workflows using the "Scrips" and templates. Very extensible if you want.
TRAC. Open source, Python-based
Source: Stackoverflow.com