What is the best open source help ticket system

Question

I know of osTicket  are there any other more compelling help ticket systems  My company wants to use one and I am researching them now   I forgot to mention  I will need to install it on our servers   so SaaS  software as a service  doesn t work

User · Answer

Best  helpdesk system is very subjective  of course  but I recommend Request Tracker  aka RT    It has a default workflow built in  but is easily configured for alternate workflows using the  Scrips  and templates   Very extensible if you want

User · Answer

I recommend OTRS  its very easily customizable  and we also use it for hundreds of employees  University

User · Answer

I like eTicket Support  is very simple to use and install

User · Answer

Here are a couple that look pretty decent   http   sourceforge net projects smallhd   http   sourceforge net projects helpdeskcsharp

User · Answer

TRAC   Open source  Python-based

User · Answer

It absolutely depens on what your goals are  The Bugzilla and Trac systems mentioned are nice but geared towards bug tracking  which is just very different from a tool you d want to use in a helpdesk-type setup where end users would raise incidents   If the latter is what you are looking for I d suggest you take a look at OTRS which is a very capable trouble ticketing system  It also has ITSM extensions  which makes it able to support ITIL processes if you need to

User · Answer

OTRS  Cerberus

User · Answer

There is good information on Wikipedia at      Comparison of Issue Tracking Systems   Personally  I m fond of Trac  which has the capability of integrating with subversion  so when you check in a file  if you say something like       svn ci -m  automatically fix any broken dates in the input   fixes  87        then Trac will automatically add this comment and close bug  87 for you

User · Answer

Howabout Bugzilla  Open source and what Mozilla uses

[open-source] What is the best open source help ticket system?

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