[git] TortoiseGit-git did not exit cleanly (exit code 1)

I got this message when i tried to create repository by using Git clone.

git did not exit cleanly (exit code 1)

How to fix this?

This question is related to git tortoisegit

The answer is


I ran into the same issue after upgrading Git. Turns out I switched from 32-bit to 64-bit Git and I didn't realize it. TortoiseGit was still looking for "C:\Program Files (x86)\Git\bin", which didn't exist. Right-click the folder, go to Tortoise Git > Settings > General and update the Git.exe path.


Actually, the easiest way to determine the error is to use 'Git Sync ...' then perform a pull/push from there - the error message is far more meaningful (i.e. there is one) and at least in my case, my -1 was due to a network path issue


For My case i did 3 steps to achieve the sucessful build.

  1. revert all the local changes if any (or just keep a copy of it in case you need it for future use)

  2. Do a git clean up, do a pull and check the logs for error

  3. GO to the git bash option and the error i was getting in log in above stem (i my case ) as "error: cannot lock ref and the branch details", so in the git bash i ran the following command git update-ref -d 'Branch_name'

For example if the error was something like **

  • ISSUE

**error: cannot lock ref 'refs/remotes/origin/EXMPLEISSUE/EXAMPLE-1011_DEMO_web_interface_DOES_NOT_GET_GIT_UPDATE':

Then i ran following command git update-ref -d 'refs/remotes/origin/EXMPLEISSUE/EXAMPLE-1011_DEMO_web_interface_DOES_NOT_GET_GIT_UPDATE'

We have to ensure all the error in logs to be solved similarly before getting a successful pull by doing git update-ref -d 'Branch_name' and finally i can get the take the successful pull from git.


I was heard that, one of the reasons is , the project is too large, so increasing the post buffer could solve the problem. so open the editSystemWideGitConfig, and add the following statements under [http] , postBuffer = 524288000. maybe work.


  1. Right-click > Revert > Select All
  2. Click OK;
  3. After Revert process is finished, PULL.

Problem solved!


first login on git then before push take the pull. issue will be resolved


Actually, this error message just says that there is some problem but no specifications of the problem. So, in my case, it was a pending pull request. I pulled the changes into my repo, and then pushed it again and it worked. Moreover, if there is an error on tortoisegit, I prefer to do the same on console. Console gives more detail error message


Right click -> TortoiseGit -> Settings -> Network
SSH client was pointing to C:\Program Files\TortoiseGit\bin\TortoisePlink.exe
Changed path to C:\Program Files (x86)\Git\bin\ssh.exe

Sometimes it happens because of incomplete of some operations such as "stash save". It creates an index.lock file in the .git folder and that causes this error. What you need to do is going in to the .git folder and delete index.lock file and restart what you wanted to do.

The .git Folder

The index.lock File


For me it was due to insufficient disk space , and it was resolved after I freed up some disk space on my local drive.


Try these two commands in git bash:

1) git gc --force

2) git fetch -p


Right-click folder -> TortiseGit -> Clean up.. -> click OK

None of the above solutions worked for me but this one did.


Right from my experience, I most often get this when I have locally changed files that will be over ridden by the pull, you need to stash or move the files before you can pull it.


I also encountered this error message due to longpath issues. Try to input this, that's helpful for me.

git config --global core.longpaths true


My Git account started having problems right after I changed my email address (my work email changed). I tried everything I could, uninstalling, reinstalling, spending time on the phone with git helpdesk, etc.

Gave up and created a new email address and new account, but still kept getting 'did not exit cleanly' message.

How I resolved was: uninstall everything git related, remove all references to anything git including tortoise under appdata, delete all git folders under Program Files and Program Files (x86), remove Window Credentials (Credential Manager in Control Panel) for all things git, reboot, reinstall with new account.


I have faced this situation and in my case, I was using two git id's simultaneously. so what it does it will update the credentials in the credential Manager

Control Panel\User Accounts\Credential Manager

as shown here

inside Credential Manager, you will find the git hub credentials inside the Generic credentials there you have to update your git credentials.


Right-click folder -> TortiseGit -> push-> choose unknown changes ยป


Following this guide I had the same issue. To expand on Eric Moore's ridiculously vague answer,

Right click > TortoiseGit > Settings > Network

Down the bottom in the "SSH" section, hit Browse and find your TortoiseGit\bin\TortoisePlink.exe file. In my case the path was under Programs as opposed to Program Files


This is Just because you have made changes on your remote repository which was not pulled on your local repository.

To resolve simply 1. Pull from remote repository to local repository. It will not undo any changes locally. It will just update local repository. 2. Now push the changes to remote repository. It will work