The underlying connection was closed An unexpected error occurred on a send With SSL Certificate

Question

Issue   I get this exception  THE UNDERLYING CONNECTION WAS CLOSED  AN UNEXPECTED ERROR OCCURRED ON A SEND  in my logs and it is breaking our OEM integration with our email marketing system at random times varying from  1hour - 4 hours   My website is hosted on a windows server 2008 R2 with IIS 7 5 7600  This website has a large number of OEM components and comprehensive dashboard  Everything works fine with all the other elements of the website except with one of our email marketing component which we are using as an iframe solution within our dashboard  The way it works is  I send a httpWebRequestobject with all the credentials and i get a url back which i put in an iframe and it works  But it only works for some time  1 hour - 4 hours  and then i get the below exception  THE UNDERLYING CONNECTION WAS CLOSED  AN UNEXPECTED ERROR OCCURRED ON A SEND  and even if the system tries to get the URL from the httpWebRequest it fails with the same exception  The only way to make it work again is to recycle the application pool or anything is edited in web config  I am really exhausted all the option that i could think of   Option tried  Explicitly added   keep-alive   false  keep-alive   true  Increased the time out    lt httpRuntime maxRequestLength  2097151  executionTimeout  9999999  enable  true  requestValidationMode  2 0    gt   I have uploaded this page to a non SSL website to check if the SSL certificate on our production server is making the connection to drop some how   Any direction toward resolution is greatly appreciated   Code    Public Function CreateHttpRequestJson ByVal url  As String     Try         Dim result As String   String Empty         Dim httpWebRequest   DirectCast WebRequest Create  https   api xxxxxxxxxxx com api v3 externalsession json    HttpWebRequest          httpWebRequest ContentType    text json          httpWebRequest Method    PUT          httpWebRequest ContentType    application x-www-form-urlencoded          httpWebRequest KeepAlive   False          ServicePointManager SecurityProtocol   SecurityProtocolType Ssl3           TODO change the integratorID to the serviceproviders account Id  useremail          Using streamWriter   New StreamWriter httpWebRequest GetRequestStream                Dim json As String   New JavaScriptSerializer   Serialize New With                 Key  Email   useremail                Key  Chrome    None                 Key  Url   url                Key  IntegratorID   userIntegratorID                Key  ClientID   clientIdGlobal                                TODO move it to the web config  Following API Key is holonis accounts API Key             SetBasicAuthHeader httpWebRequest  holonisApiKey                  streamWriter Write json              streamWriter Flush               streamWriter Close                Dim httpResponse   DirectCast httpWebRequest GetResponse    HttpWebResponse              Using streamReader   New StreamReader httpResponse GetResponseStream                    result   streamReader ReadToEnd                   result   result Split New  Char           2                  result    https    amp  result Substring 0  result Length - 2              End Using         End Using         Me midFrame Attributes  src     result     Catch ex As Exception         objLog WriteLog  Error    amp  ex Message          If  ex Message ToString   Contains  Invalid Email    Then              TODO Show message on UI         ElseIf  ex Message ToString   Contains  Email Taken    Then              TODO Show message on UI         ElseIf  ex Message ToString   Contains  Invalid Access Level    Then              TODO Show message on UI         ElseIf  ex Message ToString   Contains  Unsafe Password    Then              TODO Show message on UI         ElseIf  ex Message ToString   Contains  Invalid Password    Then              TODO Show message on UI         ElseIf  ex Message ToString   Contains  Empty Person Name    Then              TODO Show message on UI         End If     End Try End Function   Public Sub SetBasicAuthHeader ByVal request As WebRequest  ByVal userName As  String   ByVal userPassword As  String       Dim authInfo As String   Convert ToString userName   amp       amp  Convert ToString userPassword      authInfo   Convert ToBase64String Encoding  Default  GetBytes authInfo       request Headers  Authorization      Basic    amp  authInfo End Sub

User · Answer

You just change your application version like 4.0 to 4.6 and publish those code.

Also add below code lines:

httpRequest.ProtocolVersion = HttpVersion.Version10; 
ServicePointManager.Expect100Continue = true;
ServicePointManager.SecurityProtocol = SecurityProtocolType.Ssl3 | SecurityProtocolType.Tls12 | SecurityProtocolType.Tls11 | SecurityProtocolType.Tls;

User · Answer

The below code solved my problem     request ProtocolVersion   HttpVersion Version10     THIS DOES THE TRICK ServicePointManager Expect100Continue   true  ServicePointManager SecurityProtocol   SecurityProtocolType Ssl3   SecurityProtocolType Tls12   SecurityProtocolType Tls11   SecurityProtocolType Tls

User · Answer

I ve found that this is a sign that the server where you re deploying code has an old  NET framework installed that doesn t support TLS 1 1 or TLS 1 2   Steps to fix    Installing the latest  NET Runtime on your production servers  IIS  amp  SQL  Installing the latest  NET Developer Pack on your development machines  Change the  Target framework  settings in your Visual Studio projects to the latest  NET framework    You can get the latest  NET Developer Pack and Runtime from this URL  http   getdotnet azurewebsites net target-dotnet-platforms html

User · Answer

In my case the site that I m connecting to has upgraded to TLS 1 2  As a result I had to install  net 4 5 2 on my web server in order to support it

User · Answer

It if helps someone  ours was an issue with missing certificate  Environment is Windows Server 2016 Standard with  Net 4 6   There is a self hosted WCF service https URI  for which Service Open   would execute without errors  Another thread would keep accessing https   OurIp 443 OurService wsdl to ensure that the service was available  Accessing the WSDL used to fail with   The underlying connection was closed  An unexpected error occurred on a send   Using ServicePointManager SecurityProtocol with applicable settings did not work  Playing with server roles and features did not help either  Then stepped in Jaise George  the SE  resolving the issue in a couple of minutes  Jaise installed a self signed certificate in the IIS  poofing the issue  This is what he did to address the issue    1  Open IIS manager  inetmgr   2  Click on the server node in the left panel  and double click  Server certificates    3  Click on  Create Self-Signed Certificate  on the right panel and type in anything you want for the friendly name   4  Click on    Default Web site    in the left panel  click  Bindings  on the right panel  click  Add   select  https   select the certificate you just created  and click  OK   5  Access the https URL  it should be accessible

User · Answer

Just add   ServicePointManager SecurityProtocol   SecurityProtocolType Tls12

User · Answer

The code below resolved the issue  ServicePointManager SecurityProtocol   SecurityProtocolType Tls Or SecurityProtocolType Ssl3

User · Answer

Using a HTTP debugging proxy can cause this - such as Fiddler   I was loading a PFX certificate from a local file  authentication to Apple com  and it failed because Fiddler wasn t able to pass this certificate on   Try disabling Fiddler to check and if that is the solution then you need to probably install the certificate on your machine or in some way that Fiddler can use it

User · Answer

I ve been having the same issue for days now with an integration that also just  used to work before    Out of sheer depression  I just tried    ServicePointManager SecurityProtocol   SecurityProtocolType Tls   SecurityProtocolType Ssl3    This solved it for me  even though the integration strictly only makes use of SSLv3   I came to the realization that something if off since Fiddler reported saying that there is an  empty TLS negotiation cipher  or something of the like   Hopefully it works

User · Answer

For me it was tls12   ServicePointManager SecurityProtocol   SecurityProtocolType Tls12

User · Answer

Go to your web config App config to verify which  net runtime you are using     lt startup gt       lt supportedRuntime version  v4 0  sku   NETFramework Version v4 6 1    gt     lt  startup gt    Here is the solution     NET 4 6 and above  You don   t need to do any additional work to support TLS 1 2  it   s supported by default   NET 4 5  TLS 1 2 is supported  but it   s not a default protocol  You need to opt-in to use it  The following code will make TLS 1 2 default  make sure to execute it before making a connection to secured resource    ServicePointManager SecurityProtocol   SecurityProtocolType Tls12    NET 4 0  TLS 1 2 is not supported  but if you have  NET 4 5  or above  installed on the system then you still can opt in for TLS 1 2 even if your application framework doesn   t support it  The only problem is that SecurityProtocolType in  NET 4 0 doesn   t have an entry for TLS1 2  so we   d have to use a numerical representation of this enum value    ServicePointManager SecurityProtocol    SecurityProtocolType 3072     NET 3 5 or below  TLS 1 2 is not supported     and there is no workaround  Upgrade your application to more recent version of the framework

User · Answer

If you are stuck with  Net 4 0 and the target site is using TLS 1 2  you need the following line instead  ServicePointManager SecurityProtocol    SecurityProtocolType 3072   source  TLS 1 2 and  NET Support  How to Avoid Connection Errors

User · Answer

We had this issue whereby a website that was accessing our API was getting the    The underlying connection was closed  An unexpected error occurred on a send     message   Their code was a mix of  NET 3 x and 2 2  which as I understand it means they are using TLS 1 0     The answer below can help you diagnose the issue by enabling TLS 1 0  SSL 2 and SSL3  but to be very clear  you do not want to do that long-term as all three of those protocols are regarded as insecure and should no longer be used   To get our IIS to respond to their API calls we had to add registry settings on the IIS s server to explicitly enable versions of TLS - NOTE  You have to restart the Windows server  not just the IIS service  after making these changes    HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 0 Client   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 0 Server   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 1 Client   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 1 Server   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 2 Client   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols TLS 1 2 Server   DisabledByDefault  dword 00000000  Enabled  dword 00000001   If that doesn t do it  you could also experiment with adding the entry for SSL 2 0    HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols SSL 2 0 Client   DisabledByDefault  dword 00000000  Enabled  dword 00000001   HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols SSL 2 0 Server   DisabledByDefault  dword 00000000  Enabled  dword 00000001   To be clear  this is not a nice solution  and the right solution is to get the caller to use TLS 1 2  but the above can help diagnose that this is the issue   You can speed adding those reg entries up with this powershell script    ProtocolList            SSL 2 0   SSL 3 0   TLS 1 0    TLS 1 1    TLS 1 2    ProtocolSubKeyList      Client    Server    DisabledByDefault    DisabledByDefault   Enabled    Enabled   registryPath    HKLM   SYSTEM CurrentControlSet Control SecurityProviders SCHANNEL Protocols    foreach  Protocol in  ProtocolList        Write-Host   In 1st For loop          foreach  key in  ProtocolSubKeyList                                  currentRegPath    registryPath    Protocol          key             Write-Host   Current Registry Path  currentRegPath              if   Test-Path  currentRegPath                                 Write-Host  creating the registry                      New-Item -Path  currentRegPath -Force   out-Null                                        Write-Host  Adding protocol                  New-ItemProperty -Path  currentRegPath -Name  DisabledByDefault -Value  0  -PropertyType DWORD -Force   Out-Null                 New-ItemProperty -Path  currentRegPath -Name  Enabled -Value  1  -PropertyType DWORD -Force   Out-Null                Exit 0   That s a modified version of the script from the Microsoft help page for Set up TLS for VMM   This basics net article was the page that originally gave me the idea to look at these settings

[ssl] "The underlying connection was closed: An unexpected error occurred on a send." With SSL Certificate

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