Technically redirect should be used either if we need to transfer control to different domain or to achieve separation of task.
For example in the payment application we do the PaymentProcess first and then redirect to displayPaymentInfo. If the client refreshes the browser only the displayPaymentInfo will be done again and PaymentProcess will not be repeated. But if we use forward in this scenario, both PaymentProcess and displayPaymentInfo will be re-executed sequentially, which may result in incosistent data.
For other scenarios, forward is efficient to use since as it is faster than sendRedirect