The Servlet Specification JSR-315 clearly defines the web container behavior in the service (and doGet, doPost, doPut etc.) methods (2.3.3.1 Multithreading Issues, Page 9):
A servlet container may send concurrent requests through the service method of the servlet. To handle the requests, the Servlet Developer must make adequate provisions for concurrent processing with multiple threads in the service method.
Although it is not recommended, an alternative for the Developer is to implement the SingleThreadModel interface which requires the container to guarantee that there is only one request thread at a time in the service method. A servlet container may satisfy this requirement by serializing requests on a servlet, or by maintaining a pool of servlet instances. If the servlet is part of a Web application that has been marked as distributable, the container may maintain a pool of servlet instances in each JVM that the application is distributed across.
For servlets not implementing the SingleThreadModel interface, if the service method (or methods such as doGet or doPost which are dispatched to the service method of the HttpServlet abstract class) has been defined with the synchronized keyword, the servlet container cannot use the instance pool approach, but must serialize requests through it. It is strongly recommended that Developers not synchronize the service method (or methods dispatched to it) in these circumstances because of detrimental effects on performance