[sql] Warning: Null value is eliminated by an aggregate or other SET operation in Aqua Data Studio

Use ISNULL(field, 0) It can also be used with aggregates:

ISNULL(count(field), 0)

However, you might consider changing count(field) to count(*)

Edit:

try:

closedcases = ISNULL(
   (select count(closed) from ticket       
    where assigned_to = c.user_id and closed is not null       
    group by assigned_to), 0), 

opencases = ISNULL(
    (select count(closed) from ticket 
     where assigned_to = c.user_id and closed is null 
     group by assigned_to), 0),