IE8 crashes when loading website - res ieframe dll acr error htm

Question

Our website crashes when one of our users loads the front page in IE 8 0 6001 18702   The page loads briefly and then IE stops loading it and shows an error message   The URL in the address bar is changed to   res   ieframe dll acr error htm ourwebsite com http   demo ourwebsite com login    I ve read accounts of this happening to other users of IE8 when loading sites such as facebook com  amp  barnesandnoble com   Forums such as this refer to possible fixes  such as   unchecking the Enable third party browser extensions  option in IE 8 advanced option   However  this isn t really an option for us as the site will eventually become a public facing website  We need to apply a fix to the page IE8 is trying to load   So  does anyone know what it is about the page that IE8 is trying to load that might cause it to do this

User · Answer

To prevent IE8 from going on an endless loop of refreshing and crashing it stops after two times and shows this url. There could be many issues that might be causing it to crash.

In my case an upgrade to jQuery v1.10.2 from v1.4.4 causing the issue, but it must have been mostly our code bad and was now more evident with the upgrade.

My observation was everything seems working fine on IE7/XP, IE8/Win7, IE9/Win7 and IE10/Win7 but was not working fine on IE8/XP and IE8/Server2003. The version of IE8 on Win7 and XP/Server 2003 are different. Here is the list of versions for each Operating System (http://support.microsoft.com/kb/969393).

Then looked at Event viewer on Win Server 2003 and it had something like faulting module mshtml.dll, version 8.0.6001.18975 and on Win XP it was faulting module mshtml.dll, version 8.0.6001.18702 even though the browser version is same on both which is 8.0.6001.18702.

Then further searching about this mshtml.dll, it looks like Microsoft keeps updating mshtml.dll which is the HTML component of the browser through patches. So then I realised its not the browser version that is important but mshtml.dll version instead.

So I went ahead and downloaded the latest Cumulative patch for IE8 from here (https://technet.microsoft.com/en-us/security/bulletin/ms13-059) which updated my mshtml.dll file (in system32 folder) to 8.0.6001.23515 and it started working fine , may be they fixed it some time back probably in this (http://technet.microsoft.com/en-us/security/bulletin/ms12-037)

See also:

http://support.microsoft.com/kb/980344 http://support.microsoft.com/kb/979665

But first things first always reset your browser so that you disable all plugins and rule out the possible cause by external plugins.

User · Answer

I had the same problem  I managed to solve it by simply updating my version of jquery  I was using 1 6 1 and updated to 1 7 1 - no more crashes

User · Answer

There is a known bug in jQuery 1 6 2 that is triggered by a background image being placed on the body element    The bug report and patch are   http   bugs jquery com ticket 9823  https   github com jquery jquery commit 5c4a9cc001fcd803efa65ff95571c72cbdafbe69  I ve also had modernizr trigger this error but since I could work around it I never chased it down

User · Answer

We ve solved this by replacing some nasty code in our base html file   Before     meta http-equiv  X-UA-Compatible  content  IE Edge chrome 1   After   And the solution came by replacing it with this magical line    meta http-equiv  X-UA-Compatible  content  IE EmulateIE7

User · Answer

If this seems inconsistent from machine to machine  have you made sure that some 3rd party app like virus scan isn t intercepting something

User · Answer

I was having this same issue and it was because I was trying to manipulate elements using javascript in a div that was overflow  scroll  all I did was change overflow to auto and everything worked    Hope this helps

User · Answer

I removed whole css under  in head  which was loading colors and images for error highlighting messages in page And the website is working fine now

User · Answer

Error  res   ieframe dll acr error htm     In my case  cannot open some websites or after openned IE8 gave  cannot return to website error   After some visits to MS help sites like this and followed all the instructioms with no avail I saw what seems to me a tip    In one of the MS websites they say to delete old Java versions using  control panel  and  add remove programs   I did just that but only saw one version of Java v 6u22  Then I got the idea of download the last version of Java from some days ago v 6u29 and voila    IE8 is working now and seems OK  I m writing this in the hope this can help others

User · Answer

Check the header to make sure that the doctype is going to work with Internet Explorer without it having to  guess  how to render it     You can also force the render engine in IE 8 9 to use the earlier IE7 renderer  This also has the benefit of removing the  compatibility view  icon in the address bar area     Try putting this in your  htaccess     Header set X-UA-Compatible IE EmulateIE7     Or  if you can write the headers      lt meta http-equiv  X-UA-Compatible  content  IE EmulateIE7  gt     mawtex you will want to do this just for IE8 as your site works fine in 7 and 9  just not 8     More details     http   msdn microsoft com en-us library cc288325 VS 85  aspx

User · Answer

It may be a background image on the body  Check this link for more informations   http   drupal org node 1323608

User · Answer

Forcefully set the IE compatibility mode to IE7 or IE9 in the header section of your master page For example   lt meta http-equiv  X-UA-Compatible  content  IE EmulateIE7  gt

User · Answer

I had this happening with a Drupal theme  None of the many suggestions on various threads  change IE security settings or some other advanced settings  update Java  update Flash  fiddle with registry  remove certain Windows updates  check plugins  scan for malware  completely reinstall IE8  worked for me   In this case  it turned out to be a problem with setting a background-image on a body element - changing body to an html element fixed things  It is apparently related to loading respond js - try putting that at the bottom

User · Answer

In 2 out of 2 occasions of reports IE8 crashing I got it fixed with removing the background-image from the body element in css  Background-colors are no problem and also putting the same background-image on any other element for example html  is no problem   The crash only happened in an actual IE8 in IE8 mode  So you can t test this in IE9 compatibility mode and strangely it can indeed be  fixed  by forcing IE8 to go into IE7 mode

User · Answer

If the errors are caused by malware or spyware rogue extensions  especially those trying to spy on facebook account pwd   which is perfectly possible  and this will happen anyway in the wild world  there is basically nothing you can do   The best you can do is validate your site on various standard installations and browsers  including standard 3rd parties  like Adobe s flash  etc    and add a help pages on your site to help your end user sort these kind of problems out by themselves

User · Answer

Don t reload the page - this brings the error message up again  Instead  start at the beginning of the URL you were looking at a second ago  and delete everything before it  Then press enter  The error won t come back for at least another little while   I know because FanFiction net has the same problem  and this is how I ve solved it

User · Answer

Try looking for Windows Error Reporting events in the affected machine s Event Viewer  specifically for iexplore exe  That might give you a pointer for what component is getting loaded in IE that is causing the crash   Even more precise would be to launch IE under a debugger  e g  windbg   repro the crash and then get a call stack   If you have a bad 3rd party add-on  it should be towards the top of the call stack  Though you said that it  isn t really an option  it will be important for you to identify a possible incompatibility and either reach out to the add-on developer  or workaround the issue on your side

User · Answer

In my case this issue was only in Win XP IE8   The issue was due to CSS file  I have removed all the fonts settings from body class and it is working fine for me

[internet-explorer] IE8 crashes when loading website - res://ieframe.dll/acr_error.htm

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