FB OpenGraph og image not pulling images possibly https

Question

First -- I do not believe this is a duplicate issue  I ve searched for same or similar problems on SO extensively  and due to the nature of troubleshooting before asking  I believe this problem is unique    Facebook cannot grasp my og image files and I have tried every usual solution  I m beginning to think it might have something to do with https         I have checked http   developers facebook com tools debug and have zero warnings or errors  It is finding the images we linked to in the  og image   but they re showing up blank  When we click the image s   however  they DO exist and it takes is straight to them  It DOES show one image -- an image hosted on a non-https server  We ve tried square images  jpegs  pngs  larger sizes and smaller sizes  We ve put the images right in public html  Zero are showing up  It s not a caching error  because when we add another og image to the meta  FB s linter does find and read that  It DOES show a preview  The preview is blank  The only exception we re getting is for images that are not on this website  We thought maybe there was some anti-leach on cpanel or the  htaccess that was preventing the images from showing up  so we checked  There was not  We even did a quick  lt  img src   remote file    gt  on an entirely different server and the image shows up fine   We thought maybe it was the og type or another oddity with another meta tag  We removed all of them  one at a time and checked it  No change  Just warnings   The same code on a different website shows up without any issue   We thought maybe it was not pulling images because we re using the same product page s  for multiple products  changing it based on the get value  ie   details php id xxx   but it s still pulling in one image  from a different url   Leaving any og image or image src off  FB does not find any images    I am at the end of my rope  If I said how much time myself and others have spent on this  you d be shocked  The issue is that this is an online store  We absolutely  positively cannot NOT have images  We have to  We have ten or so other sites    This is the only one with og image problems  It s also the only one on https  so we thought maybe that was the problem  But we can t find any precedent anywhere on the web for that    These are the meta-tags    lt meta property  og title  content   The product name     gt    lt meta property  og description  content   the product description     gt    lt meta property  og image  content  https   www  ourwebsite  com images shirts overdriven-blues-music-tshirt-details-black png    gt   lt meta property  og image  content  https   www  ourwebsite  com images shirts overdriven-blues-music-tshirt-art-black png    gt   lt meta property  og image  content  http   www  ADIFFERENTwebsite  com wp-content uploads 2011 06 ARS-Header-Shine2 png    gt   lt meta property  og image  content  https   www  ourwebsite  com images ARShopHeader png    gt   lt meta property  og image  content  http   www  ourwebsite  com overdriven-blues-music-tshirt-art-black JPG    gt   lt meta property  og type  content  product   gt   lt meta property  og url  content  https   www  ourwebsite  com apparel-details php i 10047    gt   lt meta property  og site name  content   our site name     gt         lt meta property  fb admins  content   FB-USER-ID-NUMBER    gt   lt meta name  title  content   The product name     gt   lt meta name  description  content   The product description     gt   lt link rel  image src  href  https   www  ourwebsite  com images shirts overdriven-blues-music-tshirt-details-black png    gt   lt meta name  keywords  content   four typical keywords   gt   lt meta name  robots  content  noarchive  gt    In case you want it  here s a link to one of our product pages that we ve been working on   Link shortened to try to curb this getting into search results for our site   http   rockn ro 114  EDIT ----   Using the  see what facebook sees  scraper tool  we were able to see the following     image                                 url    https   www  httpSwebsite  com images shirts soul-man-soul-music-tshirt-details-safari png                             url    https   www  httpSwebsite  com images shirts soul-man-soul-music-tshirt-art-safari png                             url    http   www  theotherNONSECUREwebsite  com wp-content uploads 2011 06 ARS-Header-Shine2 png                  We tested all links it found for a single page  All were perfectly valid images    EDIT 2 ----  We tried a test and added a subdomain to the NONSECURE website  from which images are actually visible through facebook   Subdomain was http   img  nonsecuresite  com  We then put all images into the main subdomain folder and referenced those  It would not pull those images into FB  However  it would still pull any images that were referenced on the nonsecure main domain    POSTED WORKAROUND ----  Thanks to Keegan  we now know that this is a bug in Facebook  To workaround  we placed a subdomain in a different NON-HTTPS website and dumped all images in it  We referenced the coordinating http   img otherdomain com  like-image jpg  image in og image on each product page  We then had to go through FB Linter and run EVERY link to refresh the OG data  This worked  but the solution is a band-aid workaround  and if the https issue is fixed and we go back to using the natural https domain  FB will have cached the images from a different website  complicating matters  Hopefully this information helps to save someone else from losing 32 coding hours of their life

User · Answer

Similar symptoms  Facebook et al not correctly fetching og image and other assets over https  can occur when the site s https certificate is not fully compliant     Your site s https cert may seem valid  green key in the browser and all   but it will not scrape correctly if it s missing an intermediate or chain certificate   This can lead to many wasted hours checking and rechecking all the various caches and meta tags     Might not have been your problem  but could be other s with similar symptoms  like mine    There s many ways to check your cert - the one I happened to use  https   www sslshopper com ssl-checker html

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For me this worked    lt meta property  og url  content  http   yoursiteurl    gt       lt meta property  og image  content  link to first image if you want    gt       lt meta property  og image  content  link to second image if you want    gt       lt meta property  og image type  content  image jpeg    gt        lt meta property  og image width  content  400    gt        lt meta property  og image height  content  300    gt       lt meta property  og title  content  your title    gt       lt meta property  og description   content  your text about homepage   gt

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I came across another reason for og images not to display on FB cards   Furthermore  using the FB scraper tool to debug the og meta tags  I could confirm all the required tags where present in my WordPress page  and yet I would get the following file download error      Provided og image   lt  https-link-to-jpg-image   could not be downloaded    This can happen due to several different reasons such as your server   using unsupported content-encoding  The crawler accepts deflate and gzip content encodings    I had a vague feeling that the image format had an issue  the link to the image was working but the message seems to indicate something amiss with the content-encoding     After much searching  I ended up looking at the php extensions that are required for a WordPress server  and realised the pho-exif module was not installed   The exif module writes exif metadata to all uploaded images   As a result the images used in the FB og image tag did not have any exif metadata associated with them   Once the exif module is enabled  WordPress allows exif metadata to be reset for an image  Media library- select and image- Edit more details- Map exif metadata  and the image now appeared on the FB card as expected

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Some properties can have extra metadata attached to them  These are specified in the same way as other metadata with property and content  but the property will have extra    The og image property has some optional structured properties      og image url - Identical to og image   og image secure url - An alternate url to use if the webpage requires HTTPS   og image type - A MIME type for this image   og image width - The number of pixels wide  og image height - The number of pixels high    A full image example    lt meta property  og image  content  http   example com ogp jpg    gt   lt meta property  og image secure url  content  https   secure example com ogp jpg    gt    lt meta property  og image type  content  image jpeg    gt    lt meta property  og image width  content  400    gt    lt meta property  og image height  content  300    gt    So you need to change og image property for your HTTPS URLs to og image secure url  Ex   HTTPS META TAG FOR IMAGE    lt meta property  og image secure url  content  https   www  YOUR SITE  com images shirts overdriven-blues-music-tshirt-details-black png    gt    HTTP META TAG FOR IMAGE    lt meta property  og image  content  http   www  YOUR SITE  com images shirts overdriven-blues-music-tshirt-details-black png    gt    Source  http   ogp me  structured  lt -- You can visit this site for more information   Hope this helps you   EDIT  Don t forget to ping facebook servers after updating your codes - URL Linter

User · Answer

From what I observed  I see that when your website is public and even though the image url is https  it just works fine

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I can see that the Debugger is retrieving 4 og image tags from your URL   The first image is the largest and therefore takes longest to load   Try shrink that first image down or change the order to show a smaller image first

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After several hours of testing and trying things      I solved this problem as simple as possible  I notice that they use  test pages  inside Facebook Developers Page that contains only the  og  tags and some text in the body tag that referals this og tags   So what have i done   I created a second view in my application  containing this same things they use   And how i know is Facebook that is accessing my page so i can change the view  They have a unique User Agent   facebookexternalhit 1 1

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I took http    out of my og image and replaced it with just plain old www  then it started working fine    You can use this tool  by Facebook to reset your image scrape cache and test what URL it is pulling for the demo image

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I ran into the same issue and then I noticed that I had a different domain for the og url  Once I made sure that the domain was the same for og url and og image it worked   Hope this helps

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Got here from Google but this wasn t much help for me  It turned out that there is a minimum aspect ratio of 3 1 required for the logo  Mine was almost 4 1  I used Gimp to crop it to exactly 3 1 and voila - my logo is now shown on FB

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I had similar problems   I removed the property  og image secure url  and now it will scrub with just og image   Sometimes  less is more

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I had the same error and nothing of previous have helped  so I tried to follow original documentation of Open Graph Protocol and I added prefix attribute to my html tag and everything became awesome    lt html prefix  og  http   ogp me ns   gt

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In my case  it seems that the crawler is just having a bug  I ve tried   Changing links to http only Removing end white space Switching back to http completely Reinstalling the website Installing a bunch of OG plugins  I use WordPress  Suspecting the server has a weird misconfiguration that blocks the bots  because all the OG checkers are unable to fetch tags  and other requests to my sites are unstable   None of these works  This costed me a week  And suddenly out of nowhere it seems to work again  Here are my research  if someone meets this problem again   What makes Open Graph checkers unable to detect Open Graph data   How to know what bots of a website  if I have no root access to the hosting they will read    What makes Open Graph checkers unable to detect Open Graph data  - Let s Encrypt Community Support   Crawler is unable to fetch images  but adding a brand new  unique query string can make it work for one first time - Facebook for Developers   Also  there are more checkers other than the Facebook s Object Debugger for you to check  OpenGraphCheck com  Abhinay Rathore s Open Graph Tester  Iframely s Embed Codes  Card Validator   Twitter Developers

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As I accidentally found  transparent blank image comes with response header indicating possible cause of the problem    Go to the debugger at https   developers facebook com tools debug og object  Put your URL In the bottom  facebook shows your  image   transparent 1x1 GIF    Image is linked to your original image - no point pressing it Press right and view image  you ll get something like https   external-ams3-1 xx fbcdn net safe image php d     amp url       Turn on Net tab on firebug developer tools  refresh page if needed You ll get x-error-detail response header with explanation   For example  in my case it was Invalid image extension for URL  https    mydomain   myfilename  jpg  The real issue in my case was related to prerender io   As it turns out  if image is requested via prerender  it s converted to HTML  Something like this    lt  DOCTYPE html PUBLIC  -  W3C  DTD HTML 4 0 Transitional  EN   http   www w3 org TR REC-html40 loose dtd  gt   lt html gt   lt head gt  lt meta http-equiv  content-type  content  text html  charset utf-8  gt  lt  head gt   lt body style  margin  0px   gt  lt img style  -webkit-user-select  none  cursor  -webkit-zoom-in    src  https    yourdomain  com  yourfilename  jpg  width  1078  height  718  gt  lt  body gt   lt  html gt    It s either bug in prerender itself  or it s supposed to be configured in your proxy to not use prerender for   jpg requests  even if they are requested by Facebook bot    It s really hard to notice this  as prerender is used only on certain user-agent headers

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I ran into the same problem and reported it as a bug on the Facebook developer site  It seems pretty clear that og image URIs using HTTP work just fine and URIs using HTTPS do not  They have now acknowledged that they are  looking into this    Update  As of 2020  the bug is no longer visible in Facebook s ticket system  They never responded and I don t believe this behavior has changed  However  specifying HTTPS URI in og image secure does seem to be working fine

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In my case the problem was in not providing CA Root Certificate  I figured it out after using  https   www ssllabs com ssltest analyze html to analyze SSL configuration

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I discovered another scenario that can cause this issue  I went through all the steps described in the question and the answers  still the problem remained   I checked my images and found that some of my posts had way too large thumbnail images in og image in the range of several thousand pixels and several megabytes    This happened due to the recent migration from WP to Jekyll  I optimized my images with gulp  but used the original images in og image by mistake    Facebook gives us the following recommendations as of today       Use images that are at least 1200 x 630 pixels for the best display on   high resolution devices  At the minimum  you should use images that   are 600 x 315 pixels to display link page posts with larger images    Images can be up to 8MB in size    So there is an upper limit of 8MB

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In addition  this problem also occurs when you add a user generated story  where you do not use og image   For example   POST  me cookbook eat    recipe http   www example com recipes pizza  amp    image 0  url  http   www example com recipes pizza pizza jpg amp    image 0  user generated  true amp    access token VALID ACCESS TOKEN   The above will only work with http and not with https  If you use https  you will get an error that says  Attached image    failed to upload

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OK    I realize this thread is old and overcrowded  but in case someone comes in like I did struggling to get their og image tag to work right in Facebook  here s the trick that worked for me   do NOT use this link   https   developers facebook com tools debug sharing  q https 3A 2F 2Fwww google com  to work through your problem   Or if you do  immediately scroll down to the bottom and click on Scrape VIA API   https   developers facebook com tools explorer  method POST amp path  3Fscrape 3Dtrue 26id 3Dhttps 3A 2F 2Fwww google com amp version v5 0  There are errors displayed in the explorer tool that are NOT shown in the  debug  tool   Maddening     in my case  a space in the image filename knocked my image out silently in the debug tool  but it showed the error in the explorer tool

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tl dr     be patient  I ended up here because I was seeing blank images served from a https site  The problem was quite a different one though      When content is shared for the first time  the Facebook crawler will scrape and cache the metadata from the URL shared  The crawler has to see an image at least once before it can be rendered  This means that the first person who shares a piece of content won t see a rendered image    https   developers facebook com docs sharing best-practices  precaching   While testing  it took facebook around 10 minutes to finally show the rendered image  So while I was scratching my head and throwing random og tags at facebook  and suspecting the https problem mentioned here   all I had to do was wait   As this might really stop people from sharing your links for the first time  FB suggests two ways to circumvent this behavior   a  running the OG Debugger on all your links  the image will be cached and ready for sharing after  10 minutes or b  specifying og image width and og image height   Read more in the above link   Still wondering though what takes them so long

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Once you update the meta tag make sure the content image  link is absolute path and  go here https   developers facebook com tools debug sharing enter you site link and click on scrape again in next page

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Don t forget to refresh servers through     Facebook Debugger  And click on  Collect new info

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I don t know  if it s only with me but for me og image does not work and it picks my site logo  even though facebook debugger shows the correct image   But changing og image to og image url worked for me  Hope this helps anybody else facing similar issue

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Had a similar problem today  which the Sharing Debugger helped me solve  It seems that Facebook can   t  currently  understand images with XMP metadata embedded  When I replaced the images on our articles with versions without XMP metadata  and re-scraped the page  using the Sharing Debugger   the problem went away  A hex editor will help you see whether or not your image contains XMP metadata

[facebook] FB OpenGraph og:image not pulling images (possibly https?)

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