I have a ASP application. On click of a particular link, some VB scripts are executed and an ASP page is to be shown, but instead I get a screen that says:
Information Not Available.
The requested URL was rejected. Please consult with your administrator.
Your support ID is: XXXXXXXXXXXXXXXXXXXXXX"
The IIS and event viewer logs do not show any error message.
This happens only for some users, but works fine for other users.
What are the possible causes for this error ?
This question is related to
asp-classic
vbscript
I have faced the same issue using Google Chrome browser. Same website was opening normally using the incognito mode and different browsers. At first, I cleared cached files and cookies over the past 24 hours, but this didn't help.
I realized that my first visit to the website was during the past 10 days. So, I cleared cached files and cookies over the past 4 weeks and that resolved the problem.
Note: I didn't clear my browsing history data
Your http is being blocked by a firewall from F5 Networks called Application Security Manager (ASM). It produces messages like:
Please consult with your administrator.
Your support ID is: xxxxxxxxxxxx
So your application is passing some data that for some reason ASM detects as a threat. Give the support id to you network engineer to learn the specific reason.
Encountered this issue in chrome. Resolved by cleaning up related cookies. Note that you don't have to cleanup ALL your cookies.
It is not related with Firewall. I had the same issue accessing from office and from mobile. I cleaned the cookies and worked fine. You can read more at https://support.google.com/chromebook/answer/1085581?hl=en
I found the issue. This is a firewall message and an error was occurring in the VB script due to wrong data in database, but the error was not logged/caught properly.
I was able to resolve my clearing my cookies and cache.
Source: Stackoverflow.com